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Qualified Retail  Manager
HomeProgramRetail Manager

Leadership Skills for Managers in Retail Industry


Retail managers are responsible for the day-to-day running of stores or departments. The aim of any retail manager is to maximise profits while minimising costs.


Retail managers ensure promotions are run accurately and to the company's standards. They make sure that staff are all working towards the target for the day and that excellent customer care standards are met at all times.


Depending on the size of the store, and company structure, retail managers may also be required to deal with: customer service; finance; human resources; information technology; logistics and marketing.

Course Objectives:


· Manage high-performance teams using strengths to maximize participation and productivity

· Identify successful formulas for both quality and service
· Recognize challenges facing emerging leaders in the hospitality industry and develop strategies to meet those challenges
· Develop marketing and sales activities to position your business in the market and communicate with customers successfully


Topics Covered:


· How to empower yourself and your staff as a retail supervisor

· What leadership is from the retail manager’s point of view
· How to build credibility and trust
· Analyzing effective listening processes and skills
· Learning participative leader skills and techniques
· The three steps of the continuous performance appraisal process
· Coaching, mentoring and how to give constructive feedback
· Decision-making tools for effective leadership
· How to apply problem solving techniques to solve actual problems
· Teams vs. work groups: learning to lead and build personal effectiveness in retail industry

Qualified Retail Manager

To become a qualified retail manager in our association, members have to pass our certification exam.  Our high-quality exams are designed to ensure maximum value to the members and the hospitality industry.

The exam consists of 50 multiple-choice questions that must be answered. All test questions are designed to test the candidate's mastery of various competencies derived from key areas of knowledge in combination with skills practiced. The key areas of testing are:

· Supervision
· Leadership
· Time Management
· Effective Communication
· Problem Solving and Conflict Resolution
· Orientation and Training
· Motivation and Team Building
· Staffing and Scheduling
· Improving Employee Performance


Tuition Fee: AUD$650
Examination Fee: AUD$650

Certificate Sample