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Qualified GAMING Manager

Leadership Skills for Managers in Gaming Management


Gaming managers ensure that casino customers have a great experience. While there are no formal education requirements for the position, gaming managers must have strong customer service skills, and experience working in the gaming industry. 


Gaming managers are hired by casinos and companies operating game rooms to interact with customers and manage lower-level casino employees, ensuring that visitors have a fun and memorable experience. Educational requirements are minimal as on-the-job training is common, although individuals may pursue an associate's or bachelor's degree in casino management, hospitality management or a related field. In addition to having some work experience in gaming, gaming managers typically need a charismatic personality and excellent customer service skills. 


A professional training can help enhance the experience, knowledge and skills in order to better prepared the mangers or managers to be to face their challenges in their career.


Course Objectives:


The course aims to help participants to:


· Motivate and direct the employees you rely on—even when they don’t share your values
· Adjust your management and personal style to the needs of different situations
· Get more done by using the appropriate delegation techniques for any given situation
· Resolve conflict more effectively in a wide variety of situations
· Turn difficult people and poor performers into team players
· Win the cooperation and trust from those within your organization
· Increase your confidence, leadership skills, and personal and professional satisfaction in your job by managing people successfully

Topics Covered:


The Experience of Being a Manager


· How to get people to want to do what they’re supposed to do
· Specific challenges you face when motivating others

Values

· Values and their impact on work life
· How values can have productive and nonproductive results
· Identify value conflicts in yourself and in others

Personal Styles

· Determine your own personal style profile
· Gain insight into the strengths and limitations of your profile
· Use behavioral clues to determine others’ personal styles
· How to work more effectively with other personal profiles

Motivation

· Employee motivation factors and their impact on behaviors and work settings
· How to tailor your motivational efforts to individual employees and different situations

Listening, Body Language, Giving Feedback, and Dealing with Difficult People

· Use active listening to gain information and understand employees’ perspectives
· Effectively apply positive and corrective feedback
· Use appropriate values alignment when dealing with difficult employees

Conflict

· The dimensions of conflict resolution
· Identify your own preferred conflict-resolution styles for better conflict management
· Use different conflict resolution styles in different situations

Delegation

· Different delegation styles: How and when to use them
· Determine the appropriate delegation style for employees and situations

Understanding Organizational Culture and Subculture

· The impact of organizational culture and subculture and “cultural blinders”
· Explore the assumptions that impact your team’s thinking and actions
· Identify and build on the strengths of your team’s culture 

Emotional Intelligence

· The components of emotional intelligence
· Gain an honest and accurate assessment of yourself
· Develop an improvement strategy

Ethical Leadership

· Identify your group’s values
· Your vision for ethical leadership

Action Planning

· Develop a specific plan for applying what you’ve learned back on the job
· Identify people who can support your action plans

Qualified Gaming Manager

To become a qualified gaming manager in our association, members have to pass our certification exam. Our high-quality exams are designed to ensure maximum value to the members and the gaming industry.

The exam consists of 50 multiple-choice questions that must be answered. All test questions are designed to test the candidate's mastery of various competencies derived from key areas of knowledge in combination with skills practiced. The key areas of testing are:

· The experience of being a manager
· Values and their impact on work life
· How to work more effectively with other personal profiles
· Employee motivation factors and their impact on behaviors and work settings
· Listening, Body Language, Giving Feedback, and Dealing with Difficult People
· The dimensions of conflict resolution
· Use different conflict resolution styles in different situations
· Determine the appropriate delegation style for employees and situations
· Understanding Organizational Culture and Subculture
· The components of emotional intelligence and develop an improvement strategy
· Ethical Leadership
· Identify people who can support your action plans


Tuition Fee: AUD$650
Examination Fee: AUD$650

Certificate Sample